Refund policy
Returns
We accept returns within 14 days of delivery.
To qualify for a return, the item must:
- Be unused and in original condition
- Include original packaging, tags, and accessories
- Be accompanied by proof of purchase or order confirmation
To request a return, please contact us at:
📧 marikleynhans@yahoo.co.uk
Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The incorrect item was supplied
- The item is defective
We recommend using a trackable courier service, as we cannot guarantee receipt of returned items.
Non-Returnable Items
The following items are non-returnable unless faulty or incorrectly supplied:
- Prescription lenses
- Custom-made optical products
- Personalized items
- Gift cards
- Sale or clearance items
- Opened personal care or hygiene products
- If you did not follow the size guide on the frame, please book a appointment with Mari, she will guide you through sizes in person also.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number so we can resolve the issue as quickly as possible.
Exchanges
If you would like a different item, frame, or style, the quickest option is to return the original item (if eligible) and place a new order once your return has been approved.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to your original payment method within approximately 10 business days. Please note that banks and payment providers may require additional processing time.
If more than 15 business days have passed since your refund approval, please contact us at:
📧 marikleynhans@yahoo.co.uk
Return Address
Mari Kleynhans Spectacle Boutique
F6 Bethlehem Medical Centre
4 De Leeuw Street
Bethlehem
Free State
South Africa