Shipping Policy

Shipping Information

At Spec Boutiq, we aim to process and dispatch orders as quickly and carefully as possible.

Orders are usually processed within:

1–3 business days for standard items
Additional time may be required for prescription lenses, custom orders, or special-order frames

Orders are processed during normal business days only (Monday to Friday, excluding public holidays).

Estimated delivery times within South Africa:

Delivery times are estimates only and are not guaranteed.

Prescription lenses and custom optical products may require additional manufacturing time before shipping.

Customers will be notified if significant delays occur.

Shipping costs are calculated during checkout where applicable.

Promotional free shipping offers may apply from time to time.

Once your parcel has been handed to the courier company, delivery becomes the responsibility of the courier provider.

Spec Boutiq is not responsible for delays caused by:

Please ensure your shipping address and contact details are correct before completing your order.

Spec Boutiq cannot be held responsible for parcels delayed, lost, or returned due to incorrect customer information.

Where available, tracking information will be provided once your order has been dispatched.

If your parcel arrives damaged, please contact us within 48 hours of delivery and include:

We will assist in resolving the matter as quickly as possible.

Spec Boutiq
F6 Bethlehem Medical Centre
4 De Leeuw Street
Bethlehem
Free State
South Africa